Shipping Policy

Introduction

This Shipping Policy formulates unified, standardized and transparent logistics service specifications for all orders placed on our official website. This policy applies to all global customers who purchase products through our platform, covering order processing, shipment arrangement, delivery cycle, customs clearance rules, logistics responsibilities and other related shipping service contents. All logistics services provided by us strictly comply with international cross-border e-commerce operation standards, adhere to standardized processing procedures, and maintain consistent service specifications for users in all regions. By browsing the website and completing order payment transactions, all users fully recognize and agree to abide by all terms of this Shipping Policy.
We have always taken efficient order processing, safe product transportation and standardized logistics management as our core service principles. We cooperate with high-quality and qualified global cross-border logistics providers to build stable and reliable global transportation channels, ensure that every customer’s order can be processed normally, shipped efficiently and delivered safely, and provide users with stable and reassuring cross-border logistics services.

1. Order Processing & Shipment Arrangement

All valid orders successfully paid on the official website will enter the official processing queue immediately. We implement standardized order review and shipment mechanisms, and all orders will be processed, sorted, packaged and shipped within 1 to 3 working days after payment confirmation. We arrange shipments in strict accordance with the order submission time sequence to ensure fair and orderly processing of all customers’ orders and avoid arbitrary delays or priority processing of individual orders.
In the order packaging link, we adopt professional shockproof, compression-resistant, drop-resistant and environmentally friendly packaging materials, and match targeted packaging schemes according to product characteristics. All products will be strictly packaged, fixed and protected to prevent extrusion, damage, deformation, contamination and other problems during long-distance cross-border transportation. Before shipment, our staff will conduct a comprehensive inspection of product integrity, packaging firmness and order information accuracy to ensure that the goods shipped are complete, correct and meet delivery standards.

2. Global Delivery Time Frame

Relying on mature global cross-border logistics networks and stable overseas transportation channels, our products have a stable and standardized delivery cycle for all regions around the world. After the order is successfully shipped, the standard global delivery period is 6 to 12 days. The overall delivery progress will be slightly affected by regional logistics operation efficiency, local customs clearance progress, and objective environmental factors such as weather and transportation conditions, and the final delivery time shall be subject to the actual logistics arrival status.
We will synchronize the latest logistics progress in real time during the transportation process to ensure that users can grasp the order delivery status in a timely manner. For conventional orders, the logistics process is stable and controllable with low delay probability. In case of objective factors leading to logistics delay, we will actively track the transportation progress and provide users with timely information feedback.

3. Customs Clearance & Tariff Liability Rules

In the process of global cross-border transportation and customs clearance of all orders, we will fully undertake all tariffs, customs clearance fees and various additional official handling fees incurred during customs declaration and customs clearance. All cost liabilities generated in the cross-border logistics and customs links shall be borne by us independently.
Customers do not need to pay any additional fees, undertake customs clearance responsibilities or handle relevant customs declaration procedures during the entire shopping and delivery process. We uniformly complete all formal procedures related to cross-border transportation and customs clearance, fully exempt users from all extra expenses and procedural troubles in the logistics link, and ensure that users can receive the goods without any additional cost burden.

4. Logistics Service Scope & Restrictions

Our logistics service covers most countries and regions around the world, realizing stable cross-border delivery services for global users. We strictly abide by the international transportation conventions and local import and export management regulations of various countries, and all shipped products comply with global transportation safety standards and local market access specifications.
For individual regions with special policy restrictions, transportation embargo, abnormal logistics suspension and other objective uncontrollable situations, we have the right to suspend the shipment service of corresponding regional orders and actively notify users of relevant situations. Users can choose to wait for the recovery of logistics services or apply for order cancellation processing, and we will fully cooperate with users to complete subsequent order processing work.

5. Abnormal Logistics Situation Handling

During the transportation process, in case of abnormal logistics situations such as goods loss, serious damage, long-term stagnation and failed delivery caused by logistics side reasons, users can feedback through the official contact channel in a timely manner. We will verify the abnormal situation as soon as possible, track the logistics problems in full process, and provide users with reasonable and compliant solutions including re-delivery and order verification processing according to the actual situation.
For product damage, loss and other problems caused by non-human factors in the logistics process, we will take corresponding service responsibilities and effectively protect the legitimate shopping rights and interests of customers. We adhere to a positive and responsible attitude to handle all logistics abnormal problems, and try our best to eliminate the adverse impact of logistics abnormalities on user shopping experience.

6. Settlement Currency Specification

All service-related settlement involved in the website’s order transaction and logistics process uniformly adopts USD as the sole settlement currency. All standard charges, supplementary settlement and fund-related items are denominated in US dollars, with transparent and unified settlement standards, no exchange rate difference charges and no hidden settlement fees.

7. Policy Update & Interpretation

We reserve the right to update, revise and optimize this Shipping Policy irregularly according to the adjustment of global logistics rules, the upgrading of cooperative logistics services and the changes of industry operation norms. All updated policy terms will be released on the official website in a timely manner, and the revised terms will take effect from the date of release. Users’ continued use of the website and purchase of products will be deemed as full recognition and acceptance of the latest logistics service policy terms.

8. Contact & Support

If you have any questions about order shipment progress, delivery cycle, customs clearance rules, logistics abnormal handling and other logistics-related services, please contact our official customer service team through the Contact Us page on the website. Our professional service team will provide you with accurate consultation, professional guidance and efficient problem-solving services to ensure that all logistics-related demands can be properly resolved.