Customer Service Policy

Introduction

This Customer Service Policy is designed to standardize all service rules, shopping guidelines, and after-sales support standards for all customers accessing and purchasing products on our official website. Our core service principle is to provide every global customer with a safe, transparent, convenient, and worry-free shopping experience. We strictly adhere to standardized service processes, fair consumer rights protection rules, and user-oriented service concepts to ensure that every order, consultation, and after-sales request can be processed efficiently and professionally. All service contents stipulated in this policy apply to all users of this website without discrimination, covering order processing, logistics and delivery, tariff and fee rules, return and refund services, transaction settlement, and customer communication support.

1. Order Processing & Shipping Service Rules

We implement standardized and efficient order processing procedures for all valid orders submitted on the website. Once customers complete order payment and confirmation, our official team will review, sort, and arrange product shipment in a unified manner. All orders will be shipped within 1 to 3 working days after successful order submission and verification. We strictly follow the order submission sequence for shipment arrangement to ensure fair and orderly order processing for every customer.
We cooperate with high-quality global logistics service providers to build stable and reliable cross-border logistics distribution channels covering most countries and regions around the world. After the goods are shipped, the standard global delivery time is 6 to 12 days. The specific delivery progress is subject to the actual logistics transportation status and local customs clearance efficiency. We adopt professional shockproof, compression-resistant, and environmentally friendly packaging materials for all products to avoid product damage, deformation, or contamination during long-distance transportation, ensuring that customers receive intact and brand-new products.
We provide permanent free shipping services for all products in the store. There is no shipping fee, handling fee, or logistics surcharge for any purchased item. Different from traditional cross-border shopping rules, we fully undertake all additional costs generated during global transportation and customs clearance, including but not limited to tariffs, customs clearance fees, and related administrative charges. Customers do not need to bear any extra expenses beyond the displayed product price, realizing a true zero-additional-cost shopping experience. All charging rules are completely transparent, with no hidden fees or arbitrary charges in the whole shopping process.

2. Return & Refund Service Policy

To fully protect the legitimate shopping rights and interests of global customers, we implement a humanized and loose return service rule. We support a 60-day return window for all products purchased on the official website. Customers can initiate a return application within the valid return period for any reasonable reasons, including but not limited to inappropriate size, inconsistent personal aesthetic, unsatisfactory wearing experience, and other non-quality problems. For product quality problems such as process defects, damage, and functional abnormalities, customers can also apply for return and refund services in accordance with official rules.
All return applications need to be initiated through the official customer contact channel on the website. Customers need to follow the official return process to complete product return and information submission. All returned products must maintain unused, intact, and original packaging status, without man-made damage, contamination, or missing accessories, so as to ensure the smooth progress of subsequent verification and refund work.
After we receive and verify the returned products to meet the return specifications, we will complete the official refund processing within 5 to 10 working days. The refund amount will be fully returned to the customer’s original payment account, including all product payment fees. The whole refund process is standardized and efficient, with no deduction of any disguised handling fee and service fee. We strictly abide by the refund time limit rules to ensure that every customer can recover the payment funds in a timely manner.

3. Transaction & Settlement Rules

To unify global transaction standards and facilitate customers’ accurate cost assessment and independent transaction operation, the website uniformly uses USD as the only settlement currency. All product prices, discount calculations, and order settlement amounts are denominated in USD. The website displays prices clearly and intuitively, with transparent pricing standards, no exchange rate difference charges, no hidden consumption items, and no additional service fees.
All online transaction links of the website comply with international network transaction safety specifications. We adopt safe and encrypted transaction technology to protect customers’ payment information, personal data and order data security, effectively avoiding information leakage, transaction risks and abnormal deduction problems. Customers can complete payment and order settlement independently and safely on the official website with full transaction security guarantee.

4. Customer Consultation & Communication Service

We provide professional and comprehensive customer service support for all users. Customers who have any questions or demands related to product consultation, size selection, order inquiry, logistics progress, return and refund processing, service rules and other related content can contact our official customer service team through the independent Contact Us page on the website.
Our customer service team has received standardized professional training, proficiently masters all product information, service policies, order processing processes and after-sales rules. We adhere to the service tenet of professionalism, patience and efficiency, and will respond to customer consultation and demand feedback in a timely manner, accurately answer customer doubts, and efficiently solve various shopping problems encountered by customers. We respect every customer’s consultation demand and feedback opinion, and take customer suggestions as an important basis for continuous optimization of products and services.

5. Service Commitment & User Rights Protection

We have always taken user satisfaction and shopping safety as the core service goals, and have always maintained a sincere, rigorous and responsible service attitude in all links of pre-sales, in-sales and after-sales. In terms of pre-sales service, we provide true and accurate product introduction, size parameters, scene description and discount rules to ensure that customers can fully understand product information before purchasing and make independent and rational purchase decisions.
In the in-sales link, we standardize order processing, logistics packaging and information synchronization services to ensure that every order can be tracked, checked and supervised, bringing customers a transparent shopping experience. In the after-sales link, we strictly implement return and refund policies, actively respond to customer after-sales demands, and effectively protect every customer’s legitimate shopping rights and interests.
We always adhere to the principle of fair service for all global customers, and there is no differential service rule for any region or user group. Whether it is product discount activities, free shipping benefits, tariff exemption services or after-sales return guarantees, all customers can enjoy consistent high-quality service treatment. We will continue to optimize the service system, upgrade service efficiency, improve service details, and strive to bring more professional, intimate and reassuring shopping service experience to global users.

6. Policy Update & Explanation Rules

We reserve the right to update and optimize this Customer Service Policy according to business development and market standard changes. All updated service rules will be displayed on the official website in a timely manner, and the updated policy will take effect from the date of official release. Continued use of the website and purchase of products by customers will be deemed as recognition and acceptance of the latest Customer Service Policy. All service disputes and rights protection issues will be handled in accordance with the latest official published policy rules.