Refund Policy

Introduction

This Refund Policy establishes standardized, transparent, and customer-oriented rules for return applications, order refunds, fund processing, and related after-sales procedures for all products purchased on our official website. The policy applies to all global customers who place orders and complete transactions on this site. Our core principle is to protect consumer rights, provide flexible after-sales support, and deliver a secure and worry-free shopping experience for every user. By completing purchases and using our services, you confirm that you have read, understood, and fully agreed to abide by all terms listed in this Refund Policy.
We strictly implement standardized after-sales processing mechanisms, adhere to open and fair refund rules, and maintain consistent service standards for users from all regions. All refund procedures are formal, traceable, and compliant with international cross-border e-commerce service specifications, ensuring that every legitimate refund request receives timely and effective processing.

1. General Refund Eligibility

We provide a generous and customer-friendly refund window for all products available on our website. Customers are entitled to apply for returns and corresponding refunds within a 60-day period after receiving the products. Eligible refund scenarios include, but are not limited to, unsatisfactory wearing experience, improper sizing, mismatched personal preferences, aesthetic dissatisfaction, and non-quality-related personal reasons. For products with manufacturing defects, damage during transportation, incorrect item delivery, or other quality-related issues, customers can also initiate refund applications in accordance with official rules.
To ensure successful refund verification, all returned items must remain in unused, unwashed, and intact condition with original packaging, labels, and accessories complete. Products with obvious man-made damage, severe contamination, wear marks, or missing original accessories will not be eligible for full refund processing. We maintain reasonable and humane judgment standards for special conditions to fully protect the legitimate rights and interests of customers.

2. Official Refund Processing Cycle

After customers successfully submit return applications and send back the products in compliance with return specifications, we will conduct comprehensive inspection and verification of the returned items. Once the returned goods are confirmed to meet the return and refund conditions, we will complete the official refund processing within 5 to 10 working days. The refund will be fully returned to the customer’s original payment account without any hidden deductions, handling fees, or service charges.
All refund progress is standardized and traceable. Customers can inquire about the review status, verification progress, and refund settlement progress through our official contact channel. We strictly follow the fixed processing cycle to ensure efficient and transparent fund settlement and avoid indefinite delays or unreasonable processing suspensions.

3. Free Shipping & Additional Cost Rules

All products on our website enjoy permanent global free shipping services. Customers are not required to bear any shipping fees during the purchase process. In addition, we fully undertake all tariffs, customs clearance fees, and other additional expenses incurred during cross-border transportation and customs procedures. There are no extra charges, hidden fees, or supplementary costs for customers throughout the entire shopping, delivery, and customs clearance process.
For eligible return and refund orders, our free shipping benefit covers the initial delivery cost. No shipping fee deduction will be applied during refund processing. All refund amounts are calculated based on the actual product payment amount, ensuring that customers can obtain maximum shopping protection and cost security.

4. Currency Settlement Standard

All transactions on our official website are uniformly settled in USD. Product pricing, discount calculation, order payment amount, and refund amount are all denominated in US dollars. During refund processing, we strictly follow the original order settlement amount and currency standard for fund repayment, without exchange rate difference deduction, currency conversion fees, or other additional deductions. The entire settlement process is transparent, standardized, and consistent.

5. Full Refund & Partial Refund Rules

5.1 Full Refund

Customers can obtain a full refund of the product payment amount if the returned items meet all return standards and completely maintain new and unused status. Full refunds are applicable to personal dissatisfaction returns within the valid period, product quality problems, shipping damage, wrong item delivery, and other compliant scenarios. We guarantee zero deduction of legitimate full refund orders.

5.2 Partial Refund

For products that cannot meet the full return standard due to slight use traces, incomplete accessories, or minor contamination, we will provide customers with reasonable partial refund solutions based on the actual product condition after verification. Partial refund assessment is based on objective inspection results, and the refund ratio will be clearly explained to customers to ensure openness and fairness.

6. Non-Refundable Situations

To standardize after-sales processing and avoid malicious return applications, the following situations do not support refund services: products damaged due to improper personal use, artificial collision, water soaking, and intentional damage; products exceeding the valid 60-day return window; products without original packaging and unable to verify the official source; customized products that cannot be resold; and malicious repeated return applications that violate the principle of fair transactions.
We will clearly inform customers of the non-refundable reasons for unqualified return applications and provide objective verification basis to ensure that all judgment results are reasonable and compliant.

7. Return Application Process

All return and refund applications must be initiated through the official service channel on the Contact Us page of our website. Customers need to submit order information, product problems, and return demands as required, and follow the official guidance to complete return registration and goods mailing. We will arrange professional staff to follow up each return order one by one, verify the information, confirm the logistics, and complete the final refund settlement.
The entire application process is simple, efficient, and without complicated formalities. We optimize the after-sales procedure to save customers’ time and ensure that every refund demand can be responded to and processed in a timely manner.

8. Order Shipping & Delivery Description

All valid orders placed on the website will be shipped within 1 to 3 working days after payment confirmation. We cooperate with high-quality global logistics providers to ensure stable cross-border transportation. The standard delivery time ranges from 6 to 12 days, depending on regional logistics efficiency and customs clearance progress. Stable shipping and efficient delivery guarantee customers’ timely receipt of products and reasonable arrangement of return cycles.

9. Policy Update & Interpretation

We reserve the right to update and optimize this Refund Policy according to business development, service upgrading, and changes in industry norms. All updated terms will be officially displayed on the website and take effect immediately after release. Customers’ continued use of the website and purchase of products will be regarded as recognition and acceptance of the latest refund rules.

10. Contact Support

If you have any questions about refund eligibility, processing progress, refund rules, and after-sales disputes, please contact our official customer service team through the Contact Us page on the website. Our professional service team will provide accurate answers, professional guidance, and efficient problem-solving support for all your after-sales demands.